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Service & Support

As a manufacturer of fiber optic network transmission equipment and TAP network shunt in the industry, Beijing Spacecom Co., Ltd. has a certain market position in the field of optical transmission and network security.Excellent r & D team in hardware, FPGA, embedded software core technology strength to continue to provide users with high-quality products and services.Service standards are standardized, service quality is professional, and service content is diversified. Service measurement standards are set with user satisfaction as the center, and the company is committed to becoming a benchmark technical service enterprise in the industry.

Beijing Spacecom co., Ltd will provide the original factory service customers with the first time technical support response, rapid technical problem processing, the global 7x24 hours uninterrupted technical support services, will fully ensure the stability of user products, high efficiency.


1、Telephone support
You can call the service hotline400-110-7870Contact us to obtain guiding technical services such as project consultation and fault diagnosis. Whether in this city or in other places, it can give a 7 * 24-hour immediate and satisfactory reply。
2、Remote support
When the telephone support is inconvenient to solve the problem or the fault situation is complex, the technical personnel of our company, with the assistance of the user, conduct problem diagnosis and analysis through remote login, and provide troubleshooting and problem-solving services.
3、Mail Support
Can be sent by mail tospacecom@vip.163.comGet a 7 * 24-hour timely reply。
4、Field support
When the equipment fails or the debugging and positioning of the problem requires the cooperation of on-site personnel, we will arrange personnel to rush to the site to solve the problem。

Choose our strengths

Free design project scheme

Free of charge according to the customer's network environment and specific needs Provide customers with the most reasonable solutions; And pass Parameter standardization, price optimization and fastest delivery Reduce the cost of the whole project

Product customization service

Based on different application environment requirements and project requirements, A complete set of standardized products can be provided, and Accept personalized customized services

Easy installation

In order to ensure the smooth opening of the project, we have special The technical team of the industry provides technical support for the opening of the project For system projects, provide on-site installation services

Troubleshooting

Our technical engineers will use telephone guidance and remote control Maintenance or on-site support is fast, effective and effective Solve your system problems rationally

Technical training

We will organize technical training regularly or irregularly Activities to let you know about our latest products and Technology R & D trends

Regular technical inspection

Regularly arrange people to communicate with customers to understand the equipment operation And regularly maintain the system to eliminate the hidden dangers of the system in time

Get more help?

If you have any questions or need help, you can call400-110-7870Or conductOnline communication